This policy guide discloses user data management policies on the VIVA site. In this Policy Guide, unless otherwise specified/mentioned, “VIVA” means including the VIVA site.
Sites covered by the privacy policy
This Privacy Policy applies to sites within VIVA:
*VIVA
For your attention, on our site there are various links to various other sites provided for your convenience. The link does not indicate that VIVA approves the other party’s site. You acknowledge and agree that VIVA is not responsible for the content or material on the other party’s site. We strongly recommend that you always look at and study the policies for handling personal information on these sites before providing personal information.
INFORMATION WE RETRIEVE FROM USERS
For your attention, on our site there are various links to various other sites provided for your convenience. However, we are not responsible for the policy of handling personal information on these sites. We strongly recommend that you always look at and study the policies for handling personal information on these sites before providing personal information.
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Personal data that you voluntarily provide when you subscribe, participate in an aggregation program, order certain goods or services, fill out and complete surveys, register for online discussions, participate in contests or quizzes or competitions or provide.
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Search for information collected when you navigate within our site.
Register on Our Site
Everyone can access and view our site, but a free registration process is required to access the full information and services our sites offer.
Quizzes, Draws, Competitions and Special Offers
From time to time, VIVA collects personal information from readers on matters relating to sweepstakes, quizzes, competitions or various special offers from sponsors. If this information is to be shared with third parties other than VIVA, we will notify you at the time of data collection. If you do not want your personal data or information to be with a party other than VIVA, you may refuse to take part in various sweepstakes, quizzes, competitions or other offers.
Reader Surveys and Market Research
VIVA may collect information from readers in conjunction with various surveys conducted. We can collect data via websites, telephone or by mail. The information you provide in the survey question answers may be shared, but only as a whole, with advertisers and partners, unless there was prior notice at the time of collection
Promotions and Special Events
We often receive information regarding various promotions and special events organized by our sponsors or partners. For this reason, we also offer our readers who wish to be invited to these events to provide the information needed by the organizers and will be indicated at the time of collection.
Mobile Messaging Service
VIVA uses information collected from the results of your interactions with VIVA using the Short Messaging Service (SMS) (“SMS” Service) only for the purpose of improving SMS services. The information collected will not be provided, sold, licensed, leased or provided to Third Parties, unless legally ordered, nor will we use your telephone number to contact or send you SMS without your knowledge and consent. Your telecommunications service provider and other service providers also collect data on the use of your SMS Services, this activity is regulated by their own personal data handling policies.
VIVA collects data on the telephone number you use when sending SMS texts and the contents of messages sent between you and VIVA. When you send a text message to VIVA or via VIVA, we store the sender’s telephone number, telecommunications provider data relating to that number, and the date and time of the transaction. The information we collect automatically is only related to the use of our Mobile services. VIVA uses this data to analyze message traffic to operate, develop and improve our SMS Services.
Cookies and Other Technologies
A cookie is a piece of data stored on a user’s computer that relates to information about that user. We use session ID cookies, which means that when the user closes the browser, they are deleted. Cookies are also used for session management on our website. Users must enable cookies to use our website.
Users can also use cookies to remember their passwords so they can automatically log in to our site. We do not and will not use cookies to collect personal information from any user that is not intended to be submitted to us.
IP Addresses
VIVA stores your IP (Internet Protocol) address, or computer location on the Internet, for system administration and troubleshooting purposes. We use the IP address as a whole (aggregate) to find out the locations that access our site.
Log Files
Log data is only used in aggregate (overall) form to analyze our web usage.
Information Use
Statistical Analysis
VIVA can analyze statistics, demographics and marketing from its users and customers as well as habits and usage patterns that occur for product development and attract advertisers to user habits. We also use this information to enable advertising that better suits target users. VIVA may also share user information with companies in the VIVA group for analytical purposes, including analysis to improve customer relationships.
VIVA Products and Services
Regularly, we will provide various information and offers of other VIVA products and services to our readers. We will only share this information internally. You can choose not to accept these offers.
Banner Ads
We may use demographic and preference information to enable advertising on our website to be better targeted. This means users can see ads that only interest them, and advertisers can convey messages only to the right targets for their products. This improves user experience and advertising effectiveness. We only submit information to third parties in aggregate (overall) format.
User Generated Content (Blog, Snap, Your Story, Message Board, Video Chat, Forums, Reader Reviews and Comments).
We offer many message board facilities for readers in a number of areas of our site. Any information that you convey and publish on the message board along with your username (screen name or ID), is in a public area and can be used by VIVA for promotional purposes throughout online and offline media. For more information, please see the User Consent in each of our facilities and services.
E-mail address handling policy
We will not share, sell, rent, exchange or authorize third parties without your consent. If you think you have received an e-mail from us due to an error, please contact support@VIVA.co.id
E-mails related to Accounts and Services
VIVA reserves the right to send e-mails to you regarding your account status. This includes order confirmation, update/expiration notifications, payment method issue notifications, other transactional e-mails and notifications of comprehensive changes to our website and/or our Privacy Policy. If you are registered with an online discussion facility or other service, you will receive an e-mail specific to your participation in the activity.
Sharing information with third parties
VIVA
If you are registered with one of our site services, VIVA will not sell, rent, exchange, or authorize third parties to use your e-mail address or other information that can personally identify you without permission. However, we do share information about our users in an aggregate (aggregate) form.
Service Providers
We are under contract with many other companies to provide a variety of services that enrich your experience using the VIVA site, including credit card issuing and transaction and bill processing companies, goods and document delivery services, advertising and marketing agencies or promotional management.
We provide these companies with the information they need to perform their services. These companies are prohibited from misusing the data we provide other than services related to VIVA, and they are not permitted to share or resell this data.
Information protection and security
Data Security: To prevent data access by unauthorized parties, maintain data accuracy and ensure proper use of information, we use physical, electronic and managerial procedures to protect the information we collect online.
To change and delete personal data, you can follow these steps:
If you are a registered user on our portal, you can review and change your personal information through the user profile settings on our portal, via the following link sso.thevivanetworks.com/login
You can also request deletion of your stored data/personal information by contacting us via:
PT. VIVA New Media
Pulogadung Industrial Area,
tvOne Building Jl. Rawa Terate II No. 2
East Jakarta 13260 Indonesia
Tel: +62-21 4601326 ext 100
Fax : +62-21 4601327
E-mail: support-team@viva.co.id
Other information: compliance with due process
We may submit personal information if ordered by law or believe that such steps are necessary
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comply with the law or court process;
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protect and defend our copyrights and property rights;
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protect against misuse or unauthorized use of our website; or
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protect the personal or property security of our users or the public (among other things, this means that if you provide false information or pretend to be someone else, we may pass on information about you as part of an investigation into your actions).
Property rights
All design designs, images, artwork, audio, video and programming code on this site are copyrighted by us (unless otherwise specified). You are not permitted to modify, copy, change or add design designs, artwork images, audio, video and programming code.
User obligations
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You must comply with the laws and regulations within the territory of the Republic of Indonesia. You are prohibited from loading or forwarding via VIVA material or anything else;
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Violate or violate the rights of others, including without exception intellectual property rights including and not limited to patent, trademark, trade secret and copyright rights;
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Violating the law, threatening, insulting, harassing, slandering, defaming, deceiving, cheating or causing hatred to certain people or groups;
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Harass, degrade or intimidate individuals or groups of individuals based on religion, gender, ethnic race or other matters;
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Violating norms of decency, obscenity and pornography;
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Advocating or suggesting unlawful acts;
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Contain words or images that cause feelings of horror, rudeness, dirtyness, grossness and swearing;
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Offending, triggering conflict and/or hostility between tribes, religions, races and between groups (”SARA”);
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Spreading certain ideologies or teachings which are in principle prohibited by applicable law in the territory of the Republic of Indonesia;
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Contains viruses or other computer code, files or programs that can interfere with, damage or limit the function of computer software or hardware;
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Violates the provisions of this private policy and other provisions established by VIVA.
In using VIVA, you agree to:
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Provide accurate, new and complete information about yourself when filling out the registration form on VIVA;
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Maintain the security of your passwords and identification;
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Maintain and regularly update information about yourself and other information accurately, new and complete;
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Accept all risks of illegal access to registration information and data;
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Responsible for protection and back-up of data and/or equipment used.
SUPERVISION
You agree that we are not responsible for the content provided by other parties. We have no obligation to check such content, but we reserve the right to refuse to post or edit submitted content. We reserve the right to remove content for various reasons, but we are not responsible for any failure or delay in removing such material.
VIVA USAGE LICENSE
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You are permitted to use VIVA and the content offered by VIVA only for private and public purposes but not for commercial purposes.
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You are permitted to use VIVA copy paste and content with the obligation to include sources from VIVA as well as authors/editors and include internal links in it.
HOW TO CONTACT US VIVA OR LIMIT MARKETING INFORMATION
If you have questions about our policy guidance in this service and its implementation, or if you wish to limit the dissemination of your personal information to third parties who are not our members or third parties related to marketing (sales), you can contact the Personal Policy Guidance Coordinator and submit a request that we limit the dissemination of your information. In this case, we may ask you to complete additional information to verify the data, or to verify that the email account you provided is truly yours.
If you have registered, you will receive an email from us, and if you do not want to receive an email about sales (marketing) information from this service, please follow the “unsubscribe” instructions which contain various emails about sales that you may receive from this service. If you have registered to receive emails from us and no longer want to receive other similar emails, you can follow the instructions to stop sending emails like this by replying to “STOP” to the email address that sent the message to you.
TERMS OF USE AND THIRD PARTY PRIVACY POLICY
This service uses the YOUTUBE API. By installing, using, or accessing this Service, you are also bound by Terms of Use and Privacy Policy from YOUTUBE.
OTHER INFORMATION: Changes in Privacy Policy
This Privacy Policy can be changed or added at any time. Any changes will be displayed on this page.